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Product Specialist - Bloomfield, CT


The responsibilities of this position are very broad and encompass all aspects of communications, customer support, problem resolution and interactions between Deringer-Ney Inc., our customers, and our Sales Force. This role is dedicated to interacting and supporting customers with a manufactured product in a high tech environment. 


ESSENTIAL FUNCTIONS:

Communications

  • Review all new customer applications prior to submission for estimating.
  • Communicate with manufacturing, production control, engineering, quality departments and outside salesforce.

Customer Support

  • Manage and modify customer requested delivery schedules.
  • Manage quotation / estimating process.
  • Contract / Order Review and order entry preparation.
  • Production progress monitoring, expediting, and reporting to customer.

Relationship Management

  • Primary customer contact.
  • Interface between Deringer-Ney Inc. engineering and customers.
  • Focal point of customer relationships.

Problem Resolution

  • Manage customer complaint process including RMA process.
  • Manage and resolve a variety of problem issues: pricing, payment delinquency, delivery schedules, etc.
     

ADDITIONAL RESPONSIBILITIES:

  • Price and quote materials and some parts (Ney standards).
  • Function as experts on M2M Order Systems.
  • Competitive Analysis.
  • Market Research.
  • Sales Support.
KNOWLEDGE, SKILLS AND ABILITIES:
  • Bachelor degree in engineering or science related field.
  • Business understanding (cost structures, margin requirements, inventory management).
  • M2M System Expertise (advanced/expert capabilities).
  • Professional sales communication skills.
  • Microsoft Office skills.
  • Technical / analytical aptitude and capability.
  • Working knowledge of customer drawings/prints.
  • ISO / QS knowledge and understanding.
TRAINING AND EXPERIENCE:
  • Drawing / blueprint reading skills.
  • Basic computer skills.
  • Product Training.

For all positions at the Bloomfield Connecticut facility contact:
email: Resumes@DeringerNey.com
or
Apply On-Line

Deringer-Ney Inc.
Human Resources
353 Woodland Ave
Bloomfleld, CT 06002
Fax: 860-286-6113

ITAR/EAR Requirements:

Presently, all positions at Deringer Ney, Inc. require access to information or technology that is subject to the International Traffic in Arms Regulations (ITAR), Export Administration Regulations (EAR) and/or other US government security regulations. These regulations do not permit access rights to non-US citizens or to other unauthorized individuals. Therefore, all applicants must be US Citizens or US Permanent Residents ("green card holders") to be considered for a position.

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616 Atrium Dr. STE 100, Vernon Hills, IL 60061 | 847-566-4100